We have finished our transition from a retail computer store to a consulting and technology provider.  We are now focused on  providing products and services to our small and medium size business clients.

Technical Support

Technical support is available via telephone for $175/hr billed in quarter hour increments.

To request an in-office or on-site appointment please email us. Hourly rates are currently $175/hr in our office and $200/hr on-site.

Warranty Service

If you know you need warranty replacment of a part for your computer please use the information provided below. If you would like us to attempt data recovery/backup services please contact us at info@micro-ram.com to discuss your requirements.

The warranty of hardware purchased through Micro-Ram is provided by the manufacturer. Support phone numbers and web pages for some of those manufacturers are provided below.

Lenovo (IBM) Support: 1-800-426-7378 [Web]

Apple Support: 1-800-275-2273 (1-800-APL-CARE) [Web]

HP Support: 800-474-6836 [Web]

Micro-Ram Custom Intel PC: Micro-Ram warrants these products for a period of 1 year. We have discontinued these products as of March 2007. Please have your sales receipt number, original product discs and product serial numbers when arranging for warranty repair.

We do not provide data backup and recovery under warranty. We may at our option choose to erase the hard drive to re-install the operating system. Especially if a clear determination of failed hardware vs a software problem cannot be determined.

For an appointment please email us at info@micro-ram.com

Priority Support

Micro-Ram also offers a priority support contract billed at a flat rate each month. Customers that choose this option will have a direct line of communications and have the option of after-hours/weekend support.

Web & Email Product Support

If you have questions regarding your web site or your email account. Please visit the Email Support page.

Apple Training

Apple: Mac 101